ChatEasy AI ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use ChatEasy AI services.
We collect the following information when you use our services: • Account information: Name, email, password (encrypted) • Usage data: Chat history, messages sent through the platform • Payment information: Transaction data (we do not store credit card numbers directly) • Technical data: IP address, browser type, operating system • Channel data: Information connected from platforms such as Facebook, LINE, Instagram
We use your information to: • Provide the ChatEasy AI platform and its features • Improve and develop better services • Process payments and manage accounts • Send notifications and service-related information • Provide AI Chatbot auto-reply services • Analyze data to improve user experience
We implement enterprise-grade security measures including: • Encryption in transit and at rest • Secure authentication systems • Platform connections through officially authorized APIs • Regular data backups • Role-based access control
We will not sell, trade, or rent your personal information to third parties, except in the following cases: • Payment processor (Stripe) for transaction processing • AI providers (Google, OpenAI) for auto-reply processing • When required by law or government order • With your written consent
You have the following rights under applicable data protection laws: • Right to access your personal data • Right to correct inaccurate data • Right to delete your data • Right to data portability • Right to object to data processing • Right to withdraw consent
We use cookies and similar technologies to: • Remember your settings and login sessions • Analyze website usage • Improve your experience You can configure your browser to reject cookies, but this may affect some features.
We may update this privacy policy from time to time. If there are significant changes, we will notify you via email or platform notification. Continued use of the service after changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or wish to exercise your data rights, please contact:
support@chateasy.ai